Social trading platform
Social trading platform
Terms of services
The websites and the services offered by Bitrade are NOT addressed to persons who have their registered office or place of residence in Belgium. For customers outside the EU, provisions related to the E-Money Services provided by CB Payments Ltd. shall not apply to your use of the services.
References in this Agreement to "Bitrade", "we", "our"or "us", are to Bitrade BEL and/or Bitrade Payments depending on the context, and references to "you"or "your"are to the person with whom Bitrade enters into this Agreement.
Bitrade account and access
You agree to provide us with the information we request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to use the Bitrade Services and your access to one or more Bitrade Services, including certain transfers of E-Money and Digital Currency, and the limits that apply to your use of the Bitrade Services, may be altered as a result of information collected on an ongoing basis.
The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government identification number, and information regarding your bank account (such as the name of the bank, the account type, routing number, and account number). In providing us with this or any other information that may be required, you confirm that the information is accurate and authentic. You agree to keep us updated if any of the information you provide changes.
You can load funds into your E-Money Wallet using one of the payment methods available in the Bitrade Site, such as a credit or debit card, or bank transfer (your E-Money Wallet will show loaded funds once we have received them). When you "load"funds into the E-Money Wallet you will be issued with E-Money by Bitrade Payments. The E-Money Wallet is not a deposit account which means that you E-Money will not be protected by the Financial Services Compensation Scheme. However, Bitrade Payments will hold funds received in a designated safekeeping account with a regulated financial institution. E-Money held in an E-Money Wallet will not earn any interest. Your E-Money Wallet may hold E-Money denominated in different currencies and we will show the E-Money balance for each currency that you hold.
To purchase Digital Currency using E-Money, you must follow the relevant instructions on the Bitrade Site. A purchase of Digital Currency using E-money should occur on the business day we receive your instructions.
If we receive instructions from you to purchase Digital Currency using E-Money on a non-business day or after 4:30 pm (Belgium time) on a business day, we may treat those instructions as if they were received by us on the following business day.
When you give us instructions to purchase Digital Currency using E-Money, you cannot withdraw your consent to that purchase unless the purchase is not due to occur until an agreed date in the future e.g. this may occur if you set up a recurring purchase of Digital Currency (+a "Future Transaction"). In the case of a Future Transaction, you may withdraw your consent up until the end of the business day before the date that the Future Transaction is due to take place. To withdraw your consent to a Future Transaction follow the instructions on the Bitrade Site.
You will be able to see your E-Money Wallet balance and your transaction history using the Bitrade Site, including (i) the amount (and currency) of each Digital Currency Purchase, (ii) a reference to identify the payer and / or payee (as appropriate), (iii) any fees charged (including a breakdown of the fees), (iv) where there has been a currency exchange, the rate of exchange, and the amount (in the new currency) after exchange (where you are the payer) or the amount (in the original currency) before the exchange (where you are the payee), and (v) the debit or credit date of each Digital Currency Purchase (as appropriate).
Digital currency services
Your Digital Currency Wallet enables you to send Digital Currency to, and request, receive, and store Digital Currency from, third parties by giving instructions through the Bitrade Site (each such transaction is a "Digital Currency Transaction").
We will process Digital Currency Transactions in accordance with the instructions we receive from you. You should verify all transaction information prior to submitting instructions to us. We do not guarantee the identity of any user, receiver, requestee or other party. Digital Currency Transactions cannot be reversed once they have been broadcast to the relevant Digital Currency network.
If you initiate a Digital Currency Transaction by entering the recipient's email address and the recipient does not have an existing Bitrade Account, we will invite the recipient to open a Bitrade Account. If the recipient does not open a Bitrade Account within 30 days, we will return the relevant Digital Currency to your Digital Currency Wallet.
Once submitted to a Digital Currency network, a Digital Currency Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Currency network. A Digital Currency Transaction is not complete while it is in a pending state. Digital Currency associated with Digital Currency Transactions that are in a pending state will be designated accordingly, and will not be included in your Digital Currency Wallet balance or be available to conduct Digital Currency Transactions.